We are the people behind some of the UK’s most extraordinary call handling. We are BT Voice Services.

About Voice Services

From our technology to our training, we’ve built the most reliable and resilient high volume, inbound call handling service in the UK. From 999 emergency services to 118 directory enquiries, we can apply our call handling experience to a whole range of scenarios. Whether your customers need a calm voice in a critical situation - or a friendly response to their enquiries - our team of extraordinary call handlers are experts at handling high volume inbound calls for a whole range of businesses.

Quick facts:

  • We’ve been trusted to handle 999 calls for 80 years

  • Our team of 700+ highly skilled people are all based in the UK.

  • We answer 40 million calls a year.