We are the people behind some of the UK’s most extraordinary call handling. We are BT Voice Services.
About Voice Services
From our technology to our training, we’ve built the most reliable and resilient high volume, inbound call handling service in the UK. From 999 emergency services to 118 directory enquiries, we can apply our call handling experience to a whole range of scenarios. Whether your customers need a calm voice in a critical situation - or a friendly response to their enquiries - our team of extraordinary call handlers are experts at handling high volume inbound calls for a whole range of businesses.
We’ve been trusted to handle 999 calls for 80 years
Our team of 700+ highly skilled people are all based in the UK.
We answer 40 million calls a year.
When your customers find themselves in a dangerous, emotional or critical situation, we can provide a calm, confident and rapid response. Our highly trained teams are some of the most trusted in the UK when it comes to critical call handling.
Community services are vital and no-one is better placed to deliver call handling than we are. Our people are highly skilled at handling situations where assistance is required and our Next Generation Text (NGT) service means we can handle calls from textphone users, too.
Whether you need out-of-hours support or additional resources when business is busy, we can take care of your customers with an unrivalled level of professionalism. We can offer message taking, call forwarding and call reception services. Our bespoke pricing and blended call handling means you’ll never pay for more than you need, either.